Terms of service

General Terms and Conditions

Section 1 Scope, Definitions

(1) Max Bischof GmbH, represented by its managing directors Alexandra Bischof and Holger Bischof, Max Bischof GmbH, Schmidsberg 2, 94130 Obernzell, Germany (hereinafter referred to as "we" or "Bischof Sewing Machines"), operates an online shop for goods at https://bischof-naehmaschinen.de. The following General Terms and Conditions apply to all services between us and our customers (hereinafter referred to as "customer" or "you") in the version valid at the time of the order, unless otherwise expressly agreed.

(2) "Consumer" within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. "Entrepreneur" means a natural or legal person or a legally capable partnership that, when concluding a legal transaction, acts in the course of its commercial or independent professional activity. A legally capable partnership is a partnership that has the capacity to acquire rights and incur liabilities.

Section 2 Formation of Contracts, Storage of the Contract Text

(1) The following provisions regarding the conclusion of contracts apply to orders placed via our online shop at https://bischof-naehmaschinen.de.

(2) Our product presentations on the internet are non-binding and do not constitute a binding offer to conclude a contract.

(3) Upon receipt of an order in our online shop, the following provisions apply: The customer submits a binding offer to enter into a contract by successfully completing the ordering process provided in our online shop. The ordering process consists of the following steps:

Select the desired item(s),
Add the product(s) by clicking the corresponding button (e.g., "Add to Cart," "Add to Bag," etc.),
Review the items in your shopping cart,
Proceed to the order summary by clicking the corresponding button (e.g., "Proceed to Checkout," "Proceed to Payment," "View Order Summary," etc.),
Enter/verify your address and contact information, select your payment method, confirm the terms and conditions and cancellation policy,
If the agreed-upon condition of the goods deviates from their usual condition and intended use, confirm any negative condition agreement,
Confirm the reduction of the limitation period for the purchase of used goods,
Complete your order by clicking the "Buy Now" button. This constitutes your binding order.

The contract is concluded when you receive an order confirmation from us within three business days at the email address you provided.
... (4) In the event of a contract being concluded, the contract is with Max Bischof GmbH, represented by its managing directors Alexandra Bischof and Holger Bischof, Max Bischof GmbH, Schmidsberg 2, 94130 Obernzell, Germany.

(5) Before placing your order, you can print or save the contract details electronically using your browser's print function. Order processing and the transmission of all information required in connection with the conclusion of the contract, in particular the order details, the General Terms and Conditions, and the cancellation policy, are carried out by email after you place your order, partly automatically. We do not save the contract text after the contract is concluded.

(6) Input errors can be corrected using standard keyboard, mouse, and browser functions (e.g., the browser's "back" button). They can also be corrected by canceling the order process prematurely, closing the browser window, and repeating the process.

(7) Order processing and the transmission of all information required in connection with the conclusion of the contract are carried out by email, partly automatically. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically guaranteed, and, in particular, that it is not prevented by spam filters.

Section 3 Subject Matter of the Contract and Essential Characteristics of the Products

(1) The subject matter of the contract in our online shop is:

The sale of goods. You can find the specific goods offered on our product pages.

(2) The essential characteristics of the goods can be found in the product description. If the agreed-upon quality of the goods deviates from their usual quality and intended use, this will be expressly indicated in the product description (negative quality agreement). If the customer has given their express consent to the negative quality deviation, this defines the subject matter of the contract.

Section 4 Prices, Shipping Costs, and Delivery

(1) The prices listed in the respective offers, as well as the shipping costs, are total prices.

The prices listed are inclusive of all applicable taxes.

(2) The purchase price is due before delivery of the product (prepayment), unless we expressly offer payment by invoice. The payment methods available to you are displayed under a correspondingly labeled button in the online shop or in the respective offer. Unless otherwise stated for the individual payment methods, payment is due immediately.

(3) In addition to the stated prices, shipping costs may apply for the delivery of products, unless the respective item is marked as shipping-free. The shipping costs will be clearly indicated to you in the offers, in the shopping cart (if applicable), and on the order summary.

(4) All offered products are ready for shipment shortly, unless otherwise clearly stated in the product description. Shipping always takes place only after full payment has been received.

(5) The following delivery area restrictions apply: Delivery is available to the following countries: Germany and the EU.

Section 5 Right of Retention, Reservation of Title

(1) You may only exercise a right of retention insofar as it relates to claims arising from the same contractual relationship.

(2) The goods remain our property until full payment of the purchase price.

Section 6 Right of Withdrawal

As a consumer, you have a right of withdrawal. This is governed by our cancellation policy.

Section 7 Liability

(1) Subject to the following exceptions, our liability for breaches of contractual obligations and for tortious acts is limited to intent or gross negligence.

(2) In cases of slight negligence, we are liable without limitation for injury to life, body, or health, or for breach of a fundamental contractual obligation. If we are in default of performance due to slight negligence, if performance has become impossible, or if we have breached a fundamental contractual obligation, our liability for resulting property damage and financial losses is limited to the foreseeable damage typical for this type of contract. A fundamental contractual obligation is one whose fulfillment is essential for the proper execution of the contract, whose breach jeopardizes the achievement of the contract's purpose, and on whose compliance you may regularly rely. This includes, in particular, our obligation to act and to perform the contractually owed service, as described in Section 3.

Section 8 Contract Language

The contract language is exclusively German.

Section 9 Warranty

(1) The warranty is governed by the statutory provisions.

(2) For the purchase of used goods, the warranty period is 12 months, unless the warranty is expressly excluded at the time of conclusion of the contract.

(3) For business customers, the warranty period for delivered goods is 12 months (only new products; used goods are generally excluded from warranty).

(4) As a consumer, you are requested to inspect the goods/digital content or the service provided immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to comply with this will, of course, have no effect on your statutory warranty rights.

Section 10 Final Provisions/Dispute Resolution

(1) German law applies. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence (principle of most favorable law).

(2) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) are expressly excluded.

(3) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the provider's registered office.

(4) The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.